Locations

Frequently asked questions about locations in BoxHero — how they work, how they differ from teams, and how to use them to organize inventory across multiple sites.

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What's the difference between a team and a location?

• A "team" is a virtual workspace in BoxHero where all inventory items are managed collectively.

• A "location" is a specific place within a team (e.g., storage areas, warehouses, retail stores) where items can be stored or moved.

You can manage multiple teams in BoxHero, but each team has its own separate inventory.

The standard Business Plan includes up to 3 locations within a single team, with the option to add more at additional cost.

How do I add a new location?

Go to Data Center > Locations > Add Location, enter a name for the location, and save. The new location will immediately become available across inventory transactions and reports.

How do I rename or delete a location?

Go to Data Center > Locations, then select the location you want to Edit or Delete.

Before deleting a location, make sure it doesn't contain any inventory — items assigned to that location will need to be moved elsewhere first using the Move Stock transaction.

Can I transfer inventory between locations?

Yes, as long as the locations belong to the same team. Use the Move Stock transaction to transfer items between locations within a team.

Inventory transfers between different teams are not supported — each team operates independently with its own separate inventory.

How do I see how much stock is at each location?

You can view per-location stock levels in several ways:

• Item List: Filter by location to see quantities for a specific site.

• Item Information: Open any item to see its quantity broken down by location.

• Inventory Reports: View a full inventory snapshot grouped by location.

Item List

Item Info

Inventory Reports

Can I receive low stock alerts for a specific location?

Yes. Low stock alerts can be configured per location, and each team member can customize their own notification settings. For more details, see the step-by-step guide.

Can I use locations to manage separate inventory categories?

You can, but it's a workaround rather than the recommended approach. For example, you could create two locations — one for hats and another for gloves — within the same team.

Keep in mind that all inventory within a team is shared, so items from every location will appear together in the Item List. If you need to keep inventory categories fully separated or restrict access to specific categories, we recommend creating a separate team for each.

What happens to my locations if I downgrade my plan?

If you downgrade to a plan with a lower location limit, your existing locations and their data are preserved, but you won't be able to create new locations or perform certain actions until you're under the new limit. To return to full functionality, either delete extra locations or upgrade back to a plan that supports your current setup.

Plans & pricing