> For the complete documentation index, see [llms.txt](https://www.boxhero.io/docs/llms.txt). Every page is available as Markdown by appending `.md` to its URL; this page is [Markdown](https://www.boxhero.io/docs/faq/inventory-and-transactions/low-stock-alerts.md).

# Low stock alerts

> Answers to common questions about safety stock levels, low stock alerts, and notification settings in BoxHero.

---

#### What do the different low stock alert statuses mean?

BoxHero groups items by comparing their **On hand** quantity against the **Safety Stock** level you've set. Each item falls into one of three statuses:

- `Low Stock` — On-hand quantity is at or below your safety stock level. The list shows the **Shortage** (how far below you are), so you know how much to reorder.
- `Running Low` — On-hand quantity is above your safety stock level but no more than 1.2× it. An early warning before an item slips into low stock.
- `Overstock` — On-hand quantity is more than 3× your safety stock level. Flags items that may be tying up storage space or capital.

![](https://assets.boxhero.io/docs/images/2e89c5cd0dd5e87740e121950e547bc62c6ee23f7d8afeaf373619381492cd7d-2530x1453.jpg)

> **Caution**
>
> If you set the safety stock quantity to **0**, you'll only receive a notification when the item is **completely out of stock**.

#### What kinds of notifications can I get?

You can get low stock alerts by push notification, email, or both. When you add a recipient in `Alert Settings`, choose `Push`, `Email`, or both for that person. Push notifications are delivered through the BoxHero mobile app, and email is sent to the recipient's account email address.

#### How often are low stock alerts sent?

Alerts are sent at each time you've scheduled. In `Alert Settings`, open a recipient and pick one or more hourly time slots (for example, 8:00 AM and 6:00 PM). Times and delivery methods are set per recipient, so each person can be notified on their own schedule.

#### Why am I not getting notifications?

A few things to check:

- **Alert Settings:** Open `Alert Settings` from the `Low Stock Alerts` screen and confirm you've been added as a recipient, with an alert time and a delivery method selected.
- **Device settings:** For push notifications, make sure notifications for the BoxHero app are turned on in your device's system settings (iOS or Android).
- **Email:** If you're expecting email alerts, check your spam or filters in case they're being sorted out of your inbox.
- **Do Not Disturb / Focus Mode:** If active, these can silence or block BoxHero push notifications.

> **Note**
>
> If you're still not getting notifications after trying the above, please contact [Support](https://www.boxhero.io/docs/resources/contact.md).

#### Can I set up automated reordering for low stock items?

Not yet. BoxHero doesn't have a built-in automatic reordering feature. You can, however, use `Low Stock Alerts` to monitor safety stock levels and create purchase orders manually to replenish inventory when needed.