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Returns

Sales returns anchored to sales orders.

Read endpoints expose line detail and per-item receiving progress.

A sales return with lines, per-item receiving progress, and linked transactions.

idintegerminimum 0, maximum 2147483647obligatorio

Return id.

return_numberstringobligatorio

Return number.

return_timestringdate-timeobligatorio

Return date/time.

statusstringobligatorio

Return status.

Valores posiblesconfirmedin-progressdone

partnerEntitynullableobligatorio

Customer for the sales return.

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idintegerminimum 0, maximum 2147483647obligatorio

Id of the referenced entity.

namestringobligatorio

Display name of the entity at the time the transaction was recorded.

deletedbooleanobligatorio

true when the underlying entity has since been deleted. The embedded snapshot is preserved so historical transactions remain readable.

orderOrderRefobligatorio

Reference to the source sales order for a return.

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idintegerminimum 0, maximum 2147483647obligatorio

Order id.

order_numberstringobligatorio

Order number.

total_pricestringobligatorio

Return total as a decimal string.

currency_codestringnullableobligatorio

Source sales order ISO currency code, or null when unset.

memostringobligatorio

Free-text memo. Empty string when not set.

revisionintegerminimum -9007199254740991, maximum 9007199254740991obligatorio

Optimistic-concurrency version.

created_byEntityobligatorio

Reference to a related entity (location, partner, or user) embedded in a transaction. The snapshot is captured at transaction time and does not update if the source entity is later renamed or removed.

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idintegerminimum 0, maximum 2147483647obligatorio

Id of the referenced entity.

namestringobligatorio

Display name of the entity at the time the transaction was recorded.

deletedbooleanobligatorio

true when the underlying entity has since been deleted. The embedded snapshot is preserved so historical transactions remain readable.

created_atstringdate-timeobligatorio

Server-side creation timestamp.

urlstringuriobligatorio

Web URL to view this return in the BoxHero app.

tagsarray of stringobligatorio

Read-only tags parsed from the memo.

itemsarray of ReturnLineobligatorio

Detailed return lines.

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idintegerminimum 0, maximum 2147483647obligatorio

Return line id.

rankintegerminimum -9007199254740991, maximum 9007199254740991obligatorio

Line rank in the return.

order_item_idintegerminimum 0, maximum 2147483647obligatorio

Source order line id.

itemExtendedItemEntitynullableobligatorio

Set when the line references a single item.

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idintegerminimum 0, maximum 2147483647obligatorio

Item or bundle id.

namestringobligatorio

Display name.

skustringobligatorio

SKU. Empty string when unset.

barcodestringobligatorio

Barcode. Empty string when unset.

deletedbooleanobligatorio

Whether the underlying item or bundle is deleted.

bundleExtendedItemEntitynullableobligatorio

Set when the line references a bundle.

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idintegerminimum 0, maximum 2147483647obligatorio

Item or bundle id.

namestringobligatorio

Display name.

skustringobligatorio

SKU. Empty string when unset.

barcodestringobligatorio

Barcode. Empty string when unset.

deletedbooleanobligatorio

Whether the underlying item or bundle is deleted.

pricestringobligatorio

Unit price as stored on the line.

quantitynumberobligatorio

Quantity. May include up to four decimal places in core data.

tax_namestringnullableobligatorio

Tax name, or null when no tax is applied.

tax_ratestringnullableobligatorio

Tax rate as a percentage string.

tax_inclusivebooleannullableobligatorio

Whether the stored line price includes tax.

discount_namestringnullableobligatorio

Discount name, or null when no discount is applied.

discount_typestringnullableobligatorio

Discount type. "percent" is a 0-100 percentage; "amount" is an absolute amount.

Valores posiblespercentamount

discount_valuestringnullableobligatorio

Discount percentage or absolute amount.

subtotalstringobligatorio

price * quantity before discount and tax.

discount_amountstringobligatorio

Discount amount applied to this line.

tax_amountstringobligatorio

Inclusive plus exclusive tax amount for this line.

totalstringobligatorio

Final line total after discount and exclusive tax.

tx_itemsarray of FulfillmentTxItemobligatorio

Per-item receiving progress. Bundle return lines are exploded and duplicate items are collapsed.

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itemExtendedItemEntityobligatorio

Reference to an item or bundle embedded in order, return, transaction, and bundle component responses.

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idintegerminimum 0, maximum 2147483647obligatorio

Item or bundle id.

namestringobligatorio

Display name.

skustringobligatorio

SKU. Empty string when unset.

barcodestringobligatorio

Barcode. Empty string when unset.

deletedbooleanobligatorio

Whether the underlying item or bundle is deleted.

ordered_quantitynumberobligatorio

Ordered or returned quantity for this item. Bundle lines are exploded into component quantities and duplicate items are collapsed.

fulfilled_quantitynumberobligatorio

Absolute quantity already fulfilled or received for this item.

pending_quantitynumberobligatorio

Remaining quantity for this item, clamped to zero when over-fulfilled.

transactionsarray of OrderTransactionSummaryobligatorio

Inventory transactions linked to this return.

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idintegerminimum 0, maximum 2147483647obligatorio

Location transaction id.

typestringobligatorio

Fulfillment direction of an order-linked transaction.

Valores posiblesinout

transaction_timestringdate-timeobligatorio

Effective transaction time.

to_locationEntityobligatorio

Reference to a related entity (location, partner, or user) embedded in a transaction. The snapshot is captured at transaction time and does not update if the source entity is later renamed or removed.

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idintegerminimum 0, maximum 2147483647obligatorio

Id of the referenced entity.

namestringobligatorio

Display name of the entity at the time the transaction was recorded.

deletedbooleanobligatorio

true when the underlying entity has since been deleted. The embedded snapshot is preserved so historical transactions remain readable.

count_of_itemsintegerminimum 0, maximum 9007199254740991obligatorio
total_quantitynumberobligatorio

Quantity. May include up to four decimal places in core data.

Ejemplo

{
"id": 90301,
"return_number": "R-1001",
"return_time": "2026-01-15T09:30:00.000Z",
"status": "confirmed",
"partner": {
"id": 431488,
"name": "Northwind Retail",
"deleted": false
},
"order": {
"id": 90201,
"order_number": "SO-2001"
},
"total_price": "99.95",
"currency_code": "USD",
"memo": "",
"revision": 3,
"created_by": {
"id": 1001,
"name": "John Smith",
"deleted": false
},
"created_at": "2026-01-15T09:30:00.000Z",
"url": "https://app.boxhero-app.com/returns/90301",
"tags": [],
"items": [
{
"id": 700301,
"rank": 0,
"order_item_id": 700201,
"item": {
"id": 14290445,
"name": "Finish Setting Powder",
"sku": "SKU-12345678",
"barcode": "2097678335587",
"deleted": false
},
"bundle": null,
"price": "19.99",
"quantity": 5,
"tax_name": null,
"tax_rate": null,
"tax_inclusive": null,
"discount_name": null,
"discount_type": null,
"discount_value": null,
"subtotal": "99.95",
"discount_amount": "0.00",
"tax_amount": "0.00",
"total": "99.95"
}
],
"tx_items": [
{
"item": {
"id": 14290445,
"name": "Finish Setting Powder",
"sku": "SKU-12345678",
"barcode": "2097678335587",
"deleted": false
},
"ordered_quantity": 5,
"fulfilled_quantity": 5,
"pending_quantity": 0
}
],
"transactions": [
{
"id": 14012345,
"type": "out",
"transaction_time": "2026-01-16T11:00:00.000Z",
"to_location": {
"id": 47041,
"name": "Warehouse",
"deleted": false
},
"count_of_items": 1,
"total_quantity": 5
}
]
}