Managing members

Learn how to invite team members, manage invitations, change roles, and remove members to your BoxHero team.

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How do I invite team members?

Go to Settings > Members > Invite Members. You can invite people two ways:

• Email invitation — Send a direct invite to their email.

• Invitation link — Generate a shareable link, valid for 24 hours.

My invite link expired. What do I do?

Invitation links are valid for 24 hours. If a link has expired, simply generate a new one from Settings > Members > Invite Members > Invite via Link.

Can someone join my team without a BoxHero account?

No. Anyone you invite as a member will need to create a free BoxHero account to access your team. If you only need to share inventory data with someone (like a supplier or customer), use Inventory Link instead, which doesn't require an account.

Can a single user belong to multiple teams?

Yes. One BoxHero account can be a member of multiple teams, each with its own role and permissions. You can switch between teams from the team selector in the app.

How do I change a member's role?

Admins can update any member's role at any time under Settings > Members. Find the member, click their current role, and select a new one. Changes take effect immediately.

How do I remove a member from my team?

Go to Settings > Members, find the person you want to remove, and select Delete. Their access will be revoked immediately, but the inventory transactions they recorded will remain in your team's history for audit purposes.