Invoices & payments
Find answers about accepted payment methods, how to update your billing details, downloading invoices, and troubleshooting payment issues.
Which payment methods do you accept?
Section titled “Which payment methods do you accept?”We accept major credit cards, including Visa, Mastercard, and American Express. For annual subscriptions, you can also pay via PayPal or bank transfer. If you'd like to use a bank transfer, please contact Support.
We recommend using a credit card for easier plan changes and renewals.
Payments are securely processed by Stripe. We don't store your card details.
Can I update my payment method during a subscription?
Section titled “Can I update my payment method during a subscription?”Yes. You can update or change your payment method at any time in Settings > Billing > Payment Method.
Can I switch between monthly and annual billing?
Section titled “Can I switch between monthly and annual billing?”Yes. Go to Settings > Billing and select Update Plan to switch between monthly and annual billing. The change will be pro-rated: the remaining balance of your current plan is credited, and any difference is charged immediately.
How do I update my billing address, tax ID, or billing email?
Section titled “How do I update my billing address, tax ID, or billing email?”Admins can go to Settings > Billing > Billing Information to update the billing address, tax ID, or the email address that receives billing notices.
Where can I download my invoices or receipts?
Section titled “Where can I download my invoices or receipts?”You can download invoices and receipts in Settings > Billing > Payment History. Billing confirmations are also sent to the email address on file, so be sure to check your inbox (and spam folder) if you're not seeing them.
What if my payment doesn't go through?
Section titled “What if my payment doesn't go through?”Payment failures usually happen when a card doesn't support international payments or has reached its limit. If a payment fails, we'll retry up to 5 times within 7 days of the billing date. If you update your card during this time, the payment is usually retried about a day later, and your service isn't interrupted.
If all attempts fail, your subscription will be canceled and your team moves to the free Personal Plan. A usage limit exceeded message in your team may be a sign of this. To check, go to Settings > Billing: if it shows the free plan limits (100 items, 1 member, 1 location) and a Subscribe button, your subscription has been canceled. Update your payment method and subscribe again.
Why is the price different when I resubscribe after a failed payment?
Section titled “Why is the price different when I resubscribe after a failed payment?”If you'd like to continue on your previous plan, contact Support and we'll help you.
Why wasn't my payment processed even though I subscribed?
Section titled “Why wasn't my payment processed even though I subscribed?”If you subscribed during your free trial, your payment won't be charged until the trial ends. If your trial has already ended, it's possible that your card details are incorrect, your bank declined the charge, or the card has expired. If everything looks correct, contact your card issuer or email support@boxhero.io for help.
Why was I charged twice?
Section titled “Why was I charged twice?”This usually happens when you have subscriptions on two separate teams, as each team requires its own subscription. If you believe the charge is an error, please contact Support.