# Invoices & payments

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#### **Which payment methods do you accept?**

We accept major credit cards, including Visa, MasterCard, and American Express. For *annual* subscriptions, you can also pay via **PayPal** or **bank** **transfer**. If you’d like to use a bank transfer, please contact [Support](https://docs-en.boxhero.io/resources/contact).

<figure><img src="/files/xpt7mGf7DOqN8GZ9S37Q" alt=""><figcaption><p>We recommend using a credit card for easier plan changes and renewals. <br>Payments are securely processed by <a href="https://stripe.com/">Stripe</a>. We don’t store your card details.</p></figcaption></figure>

#### **Can I update my payment method during a subscription?**

Yes. You can update or change your payment method at any time in <mark style="color:$primary;">`Settings`</mark> > <mark style="color:$primary;">`Billing`</mark> > <mark style="color:$primary;">`Payment Method`</mark>.

<figure><img src="/files/4Yl73ibibluck8K0a3tW" alt=""><figcaption></figcaption></figure>

#### **Can I switch between monthly and annual billing?**

Yes. Go to <mark style="color:$primary;">`Settings`</mark> > <mark style="color:$primary;">`Billing`</mark> and select <mark style="color:$primary;">`Update Plan`</mark> to switch between monthly and annual billing. The change will be pro-rated, and any additional charges or credits will appear on your next payment.

#### **How do I update my billing address or tax ID?**

Go to <mark style="color:$primary;">`Settings`</mark> > <mark style="color:$primary;">`Billing`</mark> > <mark style="color:$primary;">`Billing Information`</mark> to update your billing address or tax ID information.

#### **Where can I download my invoices or receipts?**

You can download invoices and receipts in <mark style="color:$primary;">`Settings`</mark> > <mark style="color:$primary;">`Billing`</mark> > <mark style="color:$primary;">`Payment History`</mark>. Billing confirmations are also sent to the email address on file, so be sure to check your inbox (and spam folder) if you're not seeing them.

<figure><img src="/files/8A8ySDIzd81QkBybrrCY" alt=""><figcaption></figcaption></figure>

#### **What if my payment doesn’t go through?**

If a payment fails, we’ll retry up to 5 times within 7 days of the billing date. If all attempts fail, your subscription will be canceled. If this happens, please update your payment method and restart your subscription.

#### **Why wasn't my payment processed even though I subscribed?**

If you subscribed during your free trial, your payment won't be charged until the trial ends. If your trial has already ended, it's possible that your card details are incorrect, your bank declined the charge, or the card has expired. If everything looks correct, contact your card issuer or email <support@boxhero.io> for help.

#### **Why was I charged twice?**

This usually happens when you have subscriptions on two separate teams, as each team requires its own subscription. If you believe the charge is an error, please contact [Support](https://www.boxhero.io/docs/resources/contact).


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