Profile & settings

Update your profile information, change your language or notification preferences, and manage other account settings.

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Can I change my email address?

BoxHero accounts are created with a Google, Apple, or Kakao account, or an email address — there's no separate ID/password signup. Because your account is tied to the login method you signed up with, we currently don't support changing your email address directly.

To switch to a new email, create a new BoxHero account with the updated address, then invite it to your existing team. Once the new account has access, you can remove your old account by leaving the team or deleting it.

If you run into any issues, please reach out to Support.

How do I change my notification preferences?

Go to Settings > Notifications to choose the types of alerts you'd like to receive. Options include:

• Mobile notifications for low stock alerts

• Email notifications for your team’s weekly report (Admins only)

How do I change my language?

BoxHero currently supports English, Spanish, French, German, Russian, Japanese, Korean, Indonesian, Thai, Vietnamese, Portuguese (Brazil), and Chinese (Simplified and Traditional).

• To change your language on desktop, click your profile icon in the top right corner, go to Account Settings > Language.

• On mobile, go to Settings > Account Settings (profile icon) > Language.

How do I change my timezone?

Time zone is a team-level setting, not an individual account setting. To change it, go to Settings > Team and update the time zone there. This change will apply to all members of the team. On mobile, go to Settings > Display Settings > Time Zone.