Profile & settings

Update your profile information, change your language or notification preferences, and manage other account settings.

Can I change my email address?

BoxHero accounts are created with a Google, Apple, or Kakao account, or an email address — there's no separate username/password signup. Because your account is tied to the login method you signed up with, we currently don't support changing your email address directly.

To switch to a new email, create a new BoxHero account with the updated address, then invite it to your existing team. Once the new account has access, you can remove your old account by leaving the team or deleting it.

If you run into any issues, please reach out to Support.

How do I transfer the admin role to someone else?

Go to Settings > Members and invite the new person with Admin access. Then the current admin can leave the team. Other members can keep using the team as usual after the admin changes.

Before leaving, check under Settings > Billing whether the current admin's personal card is set as the payment method.

How do I change my language?

BoxHero currently supports English, Spanish, French, German, Russian, Japanese, Korean, Indonesian, Thai, Vietnamese, Portuguese (Brazil), and Chinese (Simplified and Traditional). You can change your account language any time:

On the web, go to Account Settings (profile icon) > Language.
On mobile, go to Settings > Account Settings (profile icon) > Language.

Your language setting only applies to your own account. It doesn't change the language for other members of your team.

How do I change my time zone?

Time zone is a team-level setting, not an individual account setting. To change it:

On the web, go to Settings > Team and update the time zone there. This change will apply to all members of the team.
On mobile, go to Settings > Display Settings > Time Zone.