Canceling your plan

Understand BoxHero's refund policy, how to cancel your subscription, what happens to your account and data after cancellation, and how to resubscribe.

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Can I get a refund?

Refunds aren’t available during an active subscription period. If you cancel your plan, you will retain access until the end of the current billing period and won't be charged again.

For full details, please see our Terms of Service.

How do I cancel my subscription?

Go to Settings > Billing > Cancel Plan. Your subscription will not renew, but you'll still have access to all features for the remainder of your current billing period.

What happens after I cancel my subscription?

Once your current billing period ends, your account will automatically move to the free Personal Plan. Premium features such as Low Stock Alerts and Inventory Reports will be disabled, but your data will not be deleted — you can pick up right where you left off if you resubscribe later.

Will I be charged if I cancel mid-cycle?

No. When you cancel, you won't be charged again. Your subscription remains active until the end of the current billing period, and no further payments will be processed.

Can I pause my subscription instead of canceling?

No, BoxHero does not offer a pause option. If you cancel, your account will move to the free Personal Plan at the end of the billing period. You can resubscribe at any time to regain access to Business Plan features.