> For the complete documentation index, see [llms.txt](https://www.boxhero.io/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://www.boxhero.io/docs/faq/account-management/signing-in.md).

# Signing in

***

#### **I signed in, but I can't see my existing team.**

This usually happens when you sign in with a different method than the one you originally used. BoxHero treats each sign-in method (Google, Apple, Kakao, or email) as a *separate* account — even if they all use the same email address. Depending on the situation:

* **"This email isn't registered"** — For example, if you signed up with "Sign in with Google," selecting "Sign in with Email" and typing your `...@gmail.com` address won't work, even though it's the same email.
* **Your team is missing** — Signing in with a new method may have silently created a brand-new account, so BoxHero looks like a fresh signup with no team.

**To fix it:** sign out, then sign back in using the method you originally signed up with, and your account/team should appear.

{% hint style="info" %}
If you can't remember which sign-in method you used, please contact [Support](https://www.boxhero.io/docs/resources/contact) and we'll help you track down your account.
{% endhint %}

#### **I didn’t receive the email verification code.**

Check your spam or junk folder first. If the verification email still isn't there, reach out to us at <support@boxhero.io> and we'll help you get set up.

<figure><img src="/files/a7D8kbNQhkOCRgElZxAo" alt="BoxHero Sample Verification Code Email"><figcaption></figcaption></figure>

#### **I forgot my account. How can I recover it?**

If you can't remember which account you used, please contact [Support](https://www.boxhero.io/docs/resources/contact) with the following information:

* Your full name
* Your team name
* An email address we can reach you at
* The last 4 digits of the credit card used for payment (e.g., 1234), if you have an active subscription

#### **Does BoxHero support Single Sign-On (SSO)?**

No, BoxHero does not currently support SSO. You can sign in using your email, or with a Google, Apple, or Kakao account.