Signing in

Troubleshoot sign-in issues, recover a lost account, and learn about BoxHero's available login methods.

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Why does the login page say my email isn’t registered?

This usually means you're trying to sign in with a different method than the one you originally used. For example, if you signed up using “Sign in with Google," you'll need to use that same option again — selecting "Sign in with Email" and typing in your [e-mail] address won't work, even though it's the same email.

Make sure the sign-in method matches how you created your account. If the issue continues, please contact Support.

I didn’t receive the email verification code.

Check your spam or junk folder first. If the verification email still isn't there, reach out to us at [e-mail] and we'll help you get set up.

I forgot my account. How can I recover it?

If you can't remember which account you used, please contact Support with the following information:

• Your full name

• Your team name

• An email address we can reach you at

• The last 4 digits of the credit card used for payment (e.g., 1234), if you have an active subscription

Does BoxHero support Single Sign-On (SSO)?

No, BoxHero does not currently support SSO. You can sign in using your email, or with a Google, Apple, or Kakao account.