Signing in
Troubleshoot sign-in issues, recover a lost account, and learn about BoxHero's available login methods.
Can I sign up with a username and password?
Section titled “Can I sign up with a username and password?”No. You can sign up with a Google, Apple, or Kakao account, or with an email address.
Can I create a company account?
Section titled “Can I create a company account?”BoxHero doesn't offer separate company accounts. Each person signs up with their own account, and then you create a team and invite your colleagues to work together.
Can I change my sign-in method?
Section titled “Can I change my sign-in method?”Sign up for a new account with the method you want, then rejoin your team through an invitation link. After that, remove your old account from the team.
All transactions recorded by your old account stay in your history even after it leaves the team, but you won't be able to filter the history by the old account as the member.
I signed in, but I can't see my existing team.
Section titled “I signed in, but I can't see my existing team.”This usually happens when you sign in with a different method than the one you originally used. BoxHero treats each sign-in method (Google, Apple, Kakao, or email) as a separate account — even if they all use the same email address. Depending on the situation:
- "This email isn't registered" — For example, if you signed up with "Sign in with Google," selecting "Sign in with Email" and typing your
...@gmail.comaddress won't work, even though it's the same email. - Your team is missing — Signing in with a new method may have silently created a brand-new account, so BoxHero looks like a fresh signup with no team.
To fix it: sign out, then sign back in using the method you originally signed up with, and your account/team should appear.
I didn't receive the email verification code.
Section titled “I didn't receive the email verification code.”Check your spam or junk folder first. If it was marked as spam, we recommend adding support@boxhero.io to your contacts. If the verification email still isn't there, reach out to us at support@boxhero.io and we'll help you get set up.
If you're already signed in on the mobile app, you can also sign in on the web instantly by scanning the QR code on the sign-in screen with your phone.
I forgot my account. How can I recover it?
Section titled “I forgot my account. How can I recover it?”If you can't remember which account you used, please contact Support with the following information:
- Your full name
- Your team name
- An email address we can reach you at
- The last 4 digits of the credit card used for payment (e.g., 1234), if you have an active subscription
Does BoxHero support Single Sign-On (SSO)?
Section titled “Does BoxHero support Single Sign-On (SSO)?”No, BoxHero does not currently support SSO. You can sign in using your email, or with a Google, Apple, or Kakao account.