# Signing in *** #### **Why does the login page say my email isn’t registered?** This usually means you're trying to sign in with a different method than the one you originally used. For example, if you signed up using “**Sign in with Google**," you'll need to use that same option again — selecting "**Sign in with Email**" and typing in your `...@gmail.com` address won't work, even though it's the same email. Make sure the sign-in method matches how you created your account. If the issue continues, please contact [Support](https://www.boxhero.io/docs/resources/contact). #### **I didn’t receive the email verification code.** Check your spam or junk folder first. If the verification email still isn't there, reach out to us at and we'll help you get set up.
BoxHero Sample Verification Code Email
#### **I forgot my account. How can I recover it?** If you can't remember which account you used, please contact [Support](https://www.boxhero.io/docs/resources/contact) with the following information: * Your full name * Your team name * An email address we can reach you at * The last 4 digits of the credit card used for payment (e.g., 1234), if you have an active subscription #### **Does BoxHero support Single Sign-On (SSO)?** No, BoxHero does not currently support SSO. You can sign in using your email, or with a Google, Apple, or Kakao account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://www.boxhero.io/docs/faq/account-management/signing-in.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.