Low stock alerts

Answers to common questions about safety stock levels, low stock alerts, and notification settings in BoxHero.

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What does "Low Stock" and "Near Low Stock" mean?

• Low Stock: Your inventory level has reached or dropped below the safety stock level you've set.

• Near Low Stock: Your inventory is at or below 1.2 times the safety stock level. It's an early warning before you hit critical levels.

If you set the safety stock quantity to 0, you'll only receive a notification when the item is completely out of stock.

Can I get email notifications instead of push notifications?

Low stock alerts are currently delivered only as push notifications through the BoxHero mobile app. Email notifications aren't supported.

How often are low stock alerts sent?

Alerts are sent once per day at the time you've configured under Settings > Notifications > Alert Times. You can choose one or more hourly time slots throughout the day (e.g., 8:00 AM and 6:00 PM), and receive notifications at each scheduled time.

Why am I not getting notifications?

A few things to check:

• In-app Settings: Go to Settings > Notifications and confirm Push Notifications are enabled.

• Device Settings: On iOS or Android, make sure notifications for the BoxHero app are turned on in your device's system settings.

• Do Not Disturb / Focus Mode: If active, these can silence or block BoxHero alerts.

Can I set up automated reordering for low stock items?

Not yet. BoxHero doesn't have a built-in automatic reordering feature. You can, however, use Low Stock Alerts to monitor safety stock levels and create purchase orders manually to replenish inventory when needed.