Low stock alerts

BoxHero groups items by comparing their On hand quantity against the Safety Stock level you've set. Each item falls into one of three statuses:

• Low Stock — On-hand quantity is at or below your safety stock level. The list shows the Shortage (how far below you are), so you know how much to reorder.
• Running Low — On-hand quantity is above your safety stock level but no more than 1.2× it. An early warning before an item slips into low stock.
• Overstock — On-hand quantity is more than 3× your safety stock level. Flags items that may be tying up storage space or capital.

Yes. Click the arrow next to Safety Stock Settings and select Import from Excel. Download the template and enter a safety stock level for each item.

You can get low stock alerts by push notification, email, or both. When you add a recipient in Alert Settings, choose Push, Email, or both for that person. Push notifications are delivered through the BoxHero mobile app, and email is sent to the recipient's account email address.

Alerts are sent at each time you've scheduled. In Alert Settings, open a recipient and pick one or more hourly time slots (for example, 8:00 AM and 6:00 PM). Times and delivery methods are set per recipient, so each person can be notified on their own schedule.

A few things to check:

• Alert Settings: Open Alert Settings from the Low Stock Alerts screen and confirm you've been added as a recipient, with an alert time and a delivery method selected.
• App settings: In the BoxHero mobile app, go to Settings > Notifications and make sure notifications are turned on.
• Device settings: For push notifications, make sure notifications for the BoxHero app are turned on in your device's system settings (iOS or Android).
• Email: If you're expecting email alerts, check your spam or filters in case they're being sorted out of your inbox.
• Do Not Disturb / Focus Mode: If active, these can silence or block BoxHero push notifications.

Not yet. BoxHero doesn't have a built-in automatic reordering feature. You can, however, use Low Stock Alerts to monitor safety stock levels and create purchase orders manually to replenish inventory when needed.