# Low stock alerts

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#### **What does "Low Stock" and "Near Low Stock" mean?**

* **Low Stock:** Your inventory level has reached or dropped below the safety stock level you've set.
* **Near Low Stock:** Your inventory is at or below 1.2 times the safety stock level. It's an early warning before you hit critical levels.

<figure><img src="/files/vvNhQjisakhbG94pEs0d" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
If you set the safety stock quantity to **0**, you'll only receive a notification when the item is **completely out of stock**.
{% endhint %}

#### **Can I get email notifications instead of push notifications?**

Low stock alerts are currently delivered only as push notifications through the BoxHero mobile app. Email notifications aren't supported.

#### **How often are low stock alerts sent?**

Alerts are sent once per day at the time you've configured under <mark style="color:$primary;">`Settings`</mark> > <mark style="color:$primary;">`Notifications`</mark> > <mark style="color:$primary;">`Alert Times`</mark>. You can choose one or more hourly time slots throughout the day (e.g., 8:00 AM and 6:00 PM), and receive notifications at each scheduled time.

<figure><img src="/files/2tOdmZnn37hWlDz95QbI" alt=""><figcaption></figcaption></figure>

#### **Why am I not getting notifications?**

A few things to check:

* **In-app Settings:** Go to <mark style="color:$primary;">`Settings`</mark> > <mark style="color:$primary;">`Notifications`</mark> and confirm <mark style="color:$primary;">`Push Notifications`</mark> are enabled.
* **Device Settings:** On iOS or Android, make sure notifications for the BoxHero app are turned on in your device's system settings.
* **Do Not Disturb / Focus Mode:** If active, these can silence or block BoxHero alerts.

#### **Can I set up automated reordering for low stock items?**

Not yet. BoxHero doesn't have a built-in automatic reordering feature. You can, however, use <mark style="color:$primary;">`Low Stock Alerts`</mark> to monitor safety stock levels and create purchase orders manually to replenish inventory when needed.


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