Deleting your account

Learn how to transfer team ownership, delete a team or account, and export your inventory data.

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How do I transfer my team to another person?

To transfer a team, first make another member an Admin, then leave the team as the current admin.

1. First, invite the person who will take over and grant them admin access.

2. If the current admin is paying with a personal card, to Settings > Billing and have the new admin update the payment method.

3. Once that's done, go to Settings > Team and select Leave Team. The new admin will automatically become the team owner.

How do I delete my team?

Go to to Settings > Team > Delete Data > Delete Team. This will permanently remove the team and all associated data, and any members of the team will lose access.

How do I delete my account?

Click your profile icon in the top right corner to go to Account Settings, and select Delete Account. This will permanently delete your BoxHero account. This action cannot be undone, so please make sure to export any data you need before proceeding.

Account Settings

Delete Account

If you're the only admin on a paid team, cancel the subscription first or transfer ownership to another member.

What happens to my data if my team or account is deleted?

All data is permanently deleted and cannot be recovered. This includes items, transaction history, team settings, and any other information associated with the team or account. We strongly recommend exporting your data before deleting anything.

Can I export my data?

Yes. You can use the Export to Excel feature to download your item list, transaction history, and other inventory data at any time. We recommend exporting periodically so you always have a backup of your records.