# Pricing

***

## Plans & Pricing

BoxHero offers two plans:

* <mark style="color:blue;">**Business Plan**</mark>**&#x20;(paid)**: For teams
* <mark style="color:blue;">**Personal Plan**</mark>**&#x20;(free)**: For individual use

{% hint style="info" %}
All new accounts start with a **30-day free trial** of the Business Plan.
{% endhint %}

***

## Business Plan

Full access to all BoxHero features, including team collaboration.

<figure><img src="https://687823928-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlRf1QqJGoevCQqGbfI80%2Fuploads%2Fgit-blob-599bc22742e2ff52fa65be6076b5a3c6ad09e46f%2FFeatures_en%20(1).png?alt=media" alt=""><figcaption></figcaption></figure>

### Pricing

* <mark style="color:blue;">**Monthly**</mark>: **$20** per team/month
* <mark style="color:blue;">**Annual**</mark>: **$216** per team/year ($18/month – **save 10%**)

{% hint style="warning" %}
**Each team** needs its own subscription.\
Subscriptions renew automatically unless canceled.
{% endhint %}

### What's Included

The **Business Plan** includes the following usage:

* 3 members
* 1,000 items
* 3 locations

> **Note:** Item count is the number of unique products or SKUs, not total quantity.\
> For example, 10 SKUs with 100 units each = 10 items.

#### Add-Ons

Need more capacity? You can increase usage limits with add-ons:

* **Members**: $5/month per additional member
* **Items**: $10/month per additional 1,000 items
* **Locations**: $10/month per additional 10 locations

{% hint style="info" %}
Add-ons are available **only** with the Business Plan.
{% endhint %}

***

## Managing Your Plan

Go to <mark style="color:blue;">**`Settings`**</mark> > <mark style="color:blue;">**`Billing`**</mark> to manage your subscription and view your current plan / usage.

* **Update Plan** — Upgrade or downgrade anytime.\
  Plan changes are pro-rated and applied to your next payment.
* **Cancel Plan** — Cancel subscription to stop future renewals.\
  Canceling does *not* [delete your data](https://docs-en.boxhero.io/settings/team#delete-data).

<figure><img src="https://687823928-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlRf1QqJGoevCQqGbfI80%2Fuploads%2Fgit-blob-79cddb44497994b968f524929d138b69e76f703a%2Fframeit_2026-02-12T17-08-35.jpg?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
If you subscribe *during* the free trial period, you'll be charged **when the trial ends**.
{% endhint %}

***

## Personal Plan

Free forever, with access to core inventory features only.

<figure><img src="https://687823928-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlRf1QqJGoevCQqGbfI80%2Fuploads%2Fgit-blob-474039173952f47392d0dbfc3da0061a53418b1e%2Fframeit_2026-02-12T17-11-17.jpg?alt=media" alt=""><figcaption></figcaption></figure>

### What's Included

The **Personal Plan** includes:

* 1 member
* 100 items
* 1 location

{% hint style="warning" %}
Advanced features such as **Low Stock Alerts** and **Inventory Reports** are *not* included. After the 30-day trial ends, you'll automatically move to the Personal Plan unless you subscribe.
{% endhint %}

***

## Programs & Rewards

### Referral Credit

When someone signs up with your referral link, both of you receive credit equal to **50% of their first payment**.

* Find your referral link under <mark style="color:blue;">**`Settings`**</mark> > <mark style="color:blue;">**`Billing`**</mark>.
* Credits *cannot* be redeemed for cash.
* If the new subscription was created during a free trial, the credit is pro-rated and applied *after* the trial ends.

<figure><img src="https://687823928-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlRf1QqJGoevCQqGbfI80%2Fuploads%2Fgit-blob-6c69b65ab7d987587df45ef467f373f67c672884%2Fimage%20(21).png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
**Self-referrals** (subscriptions purchased for your own team) are ***not*** eligible for credit.
{% endhint %}

### Affiliate Program

Earn **50% commission** on every payment your referred customers make for their first 12 months. This includes base plans and any add-ons.

* New customers who sign up through your affiliate link get a **90-day free trial** — triple the standard 30 days.
* Commissions become redeemable once you reach **$100** in affiliate sales.
* Payouts are processed via PayPal or wire transfer.
* Track your earnings and request payouts anytime from the [Affiliate Portal](https://partner.boxhero.io/). You can log in with your email address and verification code.

To start a free application, see our [Affiliate Program](https://www.boxhero.io/affiliate) page.

<figure><img src="https://687823928-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlRf1QqJGoevCQqGbfI80%2Fuploads%2FcMKTq8IQ3K8DLjhKhukj%2Fboxhero-affiliate-portal-sample-payout.jpg?alt=media&#x26;token=09ab6558-cca6-4295-b58d-68afbe79d9be" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
**Self-referrals** (subscriptions purchased for your own team) are ***not*** eligible for commission.
{% endhint %}

### Nonprofit Pricing

Registered nonprofits may qualify for discounted pricing. Please provide **legal documentation**, such as a 501(c)(3) registration in the U.S., confirming your nonprofit status.

For details, contact us at <support@boxhero.io>.

***

## Frequently Asked Questions (FAQ) <a href="#faq" id="faq"></a>

### Do admins and viewers count toward the user limit?

Yes. All account types—Admin, Member, and Viewer—count toward your total number of users.

### Do you accept any other payment methods?

We accept major credit cards, including Visa, MasterCard, and American Express. For *annual* *subscriptions*, you can also pay via **PayPal** or **bank** **transfer**. If you’d like to use a bank transfer, please contact [Support](https://www.boxhero.io/docs/resources/contact).

<figure><img src="https://687823928-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlRf1QqJGoevCQqGbfI80%2Fuploads%2Fgit-blob-6102379627cc5ecaea120d2e41b2ba67adbfdd66%2Fboxhero-billing-payment-method.png?alt=media" alt=""><figcaption><p>We recommend using a credit card for easier plan changes and renewals.<br>Payments are securely processed by <a href="https://stripe.com/">Stripe</a>. We don’t store your card details.</p></figcaption></figure>

### What happens if I exceed my usage limit?

If you go over your plan's usage limit, some BoxHero features will be restricted. You can reduce your usage or purchase additional capacity in your <mark style="color:blue;">**`Settings`**</mark> > <mark style="color:blue;">**`Billing`**</mark>.

### What happens if I cancel my subscription?

If you cancel, your subscription will not renew at the next billing date. You’ll still have access through the end of the current billing period. Your account will move to the free *Personal Plan* and premium features will be disabled. Your data will not be deleted.

### Can I change the payment method during a subscription?

Yes. You can update or change the payment method at any time in <mark style="color:blue;">**`Settings`**</mark> > <mark style="color:blue;">**`Billing`**</mark>.

<figure><img src="https://687823928-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlRf1QqJGoevCQqGbfI80%2Fuploads%2Fgit-blob-88cc341851debbc9d07aea827ce15cf462a1f2b2%2Fboxhero-payment-info.png?alt=media" alt=""><figcaption></figcaption></figure>

### What if my payment doesn’t go through?

If a payment fails, we’ll retry up to 5 times within 7 days of the billing date. If all attempts fail, your subscription will be canceled. If this happens, please update your payment method and start your subscription again.

### Can I get a refund?

Refunds aren’t available during an active subscription period. If you cancel your plan, you will retain access until the end of the current billing period and you will *not* be charged again.

For full details, please see our [Terms of Service](https://www.boxhero.io/en/tos).

### I'm on the old Legacy Plan. How do I change my usage limits?

You’ll need to switch to the new Business Plan before you can adjust your limits. Go to <mark style="color:blue;">**`Settings`**</mark> > <mark style="color:blue;">**`Billing`**</mark>, select <mark style="color:blue;">**`Update`**</mark>, move to the new plan, and then update your usage.

### Why wasn't my payment processed even though I subscribed?

Please check if you are currently in the free trial period. If you make a payment during the free trial, it will be automatically charged at the *end* of the trial period.

It's possible that the card details are incorrect, your bank declined the charge, or the card expired. If everything looks correct, contact your card issuer or email <support@boxhero.io> for help.